Contact Us

Branch Locations & Hours

Baylands strives to make life more convenient for you and your family. With two local branches, mobile access, thousands of service center locations and ATM's, you'll have access to your money when and where you need it.

Locations & Hours

Credit Union Mailing Address:

Baylands Federal Credit Union
P. O. Box 392
West Point, VA 23181

 

Important Numbers
Member Services 804-843-2520, option 2
   (toll-free) 888-843-2520, option 2
Lending 804-843-2520, option 3
   (toll-free) 888-843-2520, option 3
Fax 804-843-4859
Phone Teller - Audio Response 804-843-2490
   (toll-free) 888-843-2490
   Phone Teller Guide Click here
Lost or Stolen Cards
Card Type Phone Number
24 Hour Lost/Stolen Credit Card 1-866-297-3408
24 Hour Lost/Stolen VISA Debit/ATM Card 1-800-523-4175
To Activate ATM/Debit Card (Must Call From Home Phone Number on File) 1-866-985-2273
Other Contact Information
24/7 Ethics Hotline 800-539-6649
If you have concerns regarding the ethical behavior of the Credit Union or its affiliates, we ask you to bring any matters to the attention of the Branch Manager. If a satisfactory resolution is not found, the matter may be elevated to the Credit Union's Management Team. If the situation is such that you wish to remain anonymous, please call the 24/7 Ethics Hotline.
Mortgage Error Resolution 804-843-2520
If you believe there has been an error made on your mortgage account, please send your concern in writing to Baylands Federal Credit Union, P O Box 392, West Point VA 23181 (804-843-2520 office/ 804-843-4859 fax). Please include your name, loan account number, address, and phone number.