Contact Us

Branch Locations & Hours

Baylands strives to make life more convenient for you and your family. With four local branches, mobile access, thousands of service center locations and ATM's, you'll have access to your money when and where you need it.

Locations & Hours

Credit Union Mailing Address:

Baylands Family Credit Union
P. O. Box 392
West Point, VA 23181

Important Numbers

Member Services (local)	804-843-2520, option 2
Member Services (toll-free)	888-843-2520, option 2
Lending (local)	804-843-2520, option 3
Lending (toll-free)	888-843-2520, option 3
Fax	804-843-4859
Phone Teller - Audio Response (local)	804-843-2490
Phone Teller - Audio Response (toll-free)	888-843-2490

Lost or Stolen Cards

Card Type	Phone Number
24 Hour Lost/Stolen Credit Card	1-800-808-7230
24 Hour Lost/Stolen VISA Debit/ATM Card	1-800-472-3272
To Activate ATM Card (Must Call From Home Phone Number on File)	1-800-567-3451
To Activate VISA Debit Card (Must Call From Home Phone Number on File)	1-800-992-3808

Other Contact Information

24/7 Ethics Hotline - 855-650-0005

If you have concerns regarding the ethical behavior of the Credit Union or its affiliates, we ask you to bring any matters to the attention of the Branch Manager. If a satisfactory resolution is not found, the matter may be elevated to the Credit Union's Management Team. If the situation is such that you wish to remain anonymous, please call the 24/7 Ethics Hotline or visit this website at www.lighthouse-services.com/baylandsfcu .

Mortgage Error Resolution - 804-843-2520

If you believe there has been an error made on your mortgage account, please send your concern in writing to Baylands Family Credit Union, P O Box 392, West Point VA 23181 (804-843-2520 office/ 804-843-4859 fax). Please include your name, loan account number, address, and phone number.