Baylands Family Credit Union was founded more than 70 years ago on the principle of putting the best interest of our members first. Above all, we want to help our members reach their financial goals. And, we know that having quality, talented, service-minded team members is critical to that success.
In order to succeed at our mission, we start with hiring the best. Then we treat our team just as we treat our members – with fairness, dignity and respect. Once hired, we give back to our team with an excellent benefits package, a great working environment and opportunity for growth.
Please contact our Human Resources Department with any questions or comments at 804-843-2520.
Baylands Family Credit Union is an equal opportunity employer.
Member Service Representative I/II (West Point)
West Point, Va
Description:
The Member Service Representative (MSR) is responsible for providing quality customer service to members while following Baylands Family CU policies and procedures. The MSR plays a key role in daily branch operations, through building relationships with members, while focusing on service, security, and compliance.
Job Duties and Responsibilities:
• Greet and welcome members and visitors to the credit union in a professional manner.
• Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions providing constantly great service.
• Removes deposits from automated teller machines and night depository and counts and balances cash received.
• Accepts loan payments and complete funding disbursement of loans.
• Receives checks and cash for deposit, verifies amount, and examines check endorsements following established credit union policies and procedures.
• Respond to members' requests, problems, and complaints, whether in person, by e-mail or by phone resolving issues, and/or directing them to the appropriate person for specific information and assistance or make corrections and refunds on accounts if necessary.
• Promote & cross sell credit union products and services based on member needs as determined from member interview/account review. Maintain current knowledge of all credit union’s services and policies.
Required Qualifications:
• High School education or equivalent
• Minimum one-year financial institution experience preferred
• Acceptable credit rating and criminal background check
This job description is not an all-inclusive list of all the responsibilities, skills, working conditions, or essential functions of this job. Management reserves the right to modify, add, or remove essential functions based on business needs.
Interested Applicants please contact:
Baylands Family Credit Union
Attn: Human Resources
P.O. Box 392
West Point, VA 23181
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We will keep your application and resume on file for six (6) months to review if any positions come available.